Platform Fees Policy

Protiens Luxury Cotton charges a platform fee to support the operation, maintenance, and enhancement of its e-commerce services. This policy explains the nature, purpose, and application of the platform fee applied to orders placed on the website.

A platform fee equivalent to 1% of the order value may be applied to each transaction. This fee contributes towards technology infrastructure, website maintenance, customer support services, order management systems, security measures, and overall operational costs required to deliver a smooth and reliable shopping experience.

The platform fee, if applicable, is clearly displayed at the checkout page before the customer completes payment. Customers are advised to review the order summary carefully, including the product price, shipping charges (if any), applicable taxes, and platform fee, prior to confirming the order.

The platform fee is non-refundable and will not be reversed in case of order cancellation, return, replacement, or rejection of a replacement request, except where required by applicable law. Since Protiens Luxury Cotton follows a replacement-only policy with no refunds, the platform fee remains payable once an order is successfully placed.

The platform fee is charged separately from product prices and shipping charges and does not represent the cost of the product itself. Protiens Luxury Cotton reserves the right to revise, introduce, modify, or withdraw the platform fee structure at any time without prior notice. Any changes will be reflected at checkout and on the website.

By placing an order on the Protiens Luxury Cotton website, customers acknowledge and agree to the application of the platform fee as described in this policy.

This Platform Fees Policy is governed by and interpreted in accordance with the laws of India. Protiens Luxury Cotton reserves the right to update or modify this policy at any time, and continued use of the website constitutes acceptance of the updated policy.

For any questions or clarifications regarding platform fees, customers may contact Protiens Luxury Cotton using the support details provided on the website.