Protiens Luxury Cotton values the privacy of its customers and is committed
to protecting the personal information shared with us while using our website
and services. This Privacy Policy explains how information is collected, used,
stored, and safeguarded when users browse the website, create an account, place
an order, or interact with our services.
We collect personal information that is necessary to process orders and
provide services, which may include name, mobile number, email address, billing
and shipping address, payment confirmation details, and order history. During
checkout, especially for users who are not logged in or registered, identity
verification through a one-time password (OTP) may be required to ensure
security and prevent misuse. We may also collect non-personal information such
as browser type, device information, IP address, and website usage data to
improve website performance and user experience.
Personal information collected is used strictly for order processing,
payment verification, shipping and delivery, customer communication, account
management, service improvement, legal compliance, and fraud prevention.
Contact details may be used to send order confirmations, delivery updates,
important service notifications, or respond to customer queries. Promotional
communication, if any, will be sent only where permitted by law and can be
opted out of by the user.
All payments on the website are processed through secure online payment
systems. Protiens Luxury Cotton does not store or retain customers’ card
numbers, banking credentials, or sensitive financial information. Only
transaction confirmation details necessary for order fulfillment and accounting
purposes are retained.
We implement reasonable security measures to protect personal information
from unauthorized access, misuse, alteration, or disclosure. Access to customer
data is restricted to authorized personnel only and is handled in accordance
with applicable data protection laws in India. While we strive to protect your
information, no method of transmission over the internet is completely secure,
and users share information at their own risk.
Customer information is not sold, rented, or traded to third parties.
Information may be shared only when required to fulfill orders, provide
services such as delivery, comply with legal obligations, enforce policies, or
protect the rights and safety of the business and its users. Any such sharing
is done on a need-to-know basis and with appropriate safeguards.
Since Protiens Luxury Cotton offers kids fashion products, the website is
intended for use by adults. We do not knowingly collect personal information
from children. Any information provided in relation to minors is presumed to be
shared by a parent or legal guardian with their consent.
Cookies and similar technologies may be used to enhance browsing experience,
remember user preferences, analyze website traffic, and improve functionality.
Users may choose to disable cookies through their browser settings, though
doing so may limit certain features of the website.
Personal information is retained only for as long as necessary to fulfill
the purposes outlined in this policy or as required by applicable laws. Users
may request access to, correction of, or deletion of their personal information
by contacting us through the details provided on the website, subject to legal
and operational requirements.
Protiens Luxury Cotton reserves the right to update or modify this Privacy
Policy at any time. Any changes will be reflected on this page, and continued
use of the website after such updates constitutes acceptance of the revised
policy.
This Privacy Policy is governed by and interpreted in accordance with the
laws of India. Any disputes arising from the collection, use, or protection of
personal information shall be subject to the jurisdiction of the courts located
at the company’s registered place of business.
For any questions, concerns, or requests related to privacy or data
protection, users may contact Protiens Luxury Cotton using the contact
information provided on the website.
