By
accessing, browsing, or making a purchase on the Protiens Luxury Cotton
website, you agree to be bound by these Terms & Conditions. Protiens Luxury
Cotton is an India-based e-commerce platform engaged in the sale of premium
kids fashion wear. These terms govern your access to the website, use of
services, and all transactions carried out through the platform.
Use of
this website is restricted to individuals who are at least 18 years of age and
legally capable of entering into binding contracts under applicable Indian
laws. By using the website, you confirm that all information provided by you
during registration, checkout, or communication is accurate, complete, and
truthful.
All
products displayed on the website are subject to availability. Prices are
listed in Indian Rupees (INR) and are clearly displayed on the product and
checkout pages. Product images are provided for reference purposes only and
actual product colors, fabric texture, or appearance may vary slightly due to
photography, lighting conditions, or screen settings. Protiens Luxury Cotton
reserves the right to update product information, pricing, or availability at
any time without prior notice.
Placing
an order on the website constitutes an offer to purchase. An order shall be
considered confirmed only after successful online payment and receipt of order
confirmation. Protiens Luxury Cotton reserves the right to cancel or refuse any
order in cases of stock unavailability, pricing errors, payment issues, or
suspected fraudulent or suspicious activity. In such events, any amount paid
will be refunded in accordance with the applicable refund process.
All
payments on the website are accepted strictly through online payment methods
only. No cash on delivery option is available. Payment transactions are
processed through secure payment infrastructure, and Protiens Luxury Cotton
does not store or have access to customers’ card details, banking credentials,
or payment information.
To ensure
transaction security and prevent misuse, customer identity verification through
a one-time password (OTP) may be required during checkout, particularly for
users who are not logged in or registered. Orders will be processed only after
successful verification.
Shipping
charges, if applicable, are displayed at checkout. Orders with a total value
above ₹1500 are eligible for free shipping. For orders below this amount,
standard shipping fees may apply. Delivery timelines are indicative and may
vary due to logistics, weather conditions, public holidays, or circumstances
beyond control. Protiens Luxury Cotton shall not be held liable for delays
caused during transit.
A
platform service fee of 1% may be applied to each order and will be clearly
disclosed at checkout before payment is completed. This fee contributes toward
operational, technology, and service support costs.
Returns,
exchanges, and refunds are governed by the Return and Exchange Policy available
on the website. Products must be unused, unwashed, and returned in original
condition with all tags and packaging intact. Certain items, especially kids
wear, may be non-returnable due to hygiene and safety considerations. Refunds,
where applicable, will be processed within the prescribed timelines.
Orders
may be cancelled only before dispatch. Once an order has been shipped,
cancellation requests will not be accepted. Protiens Luxury Cotton reserves the
right to cancel orders due to operational constraints, payment discrepancies,
or violations of these Terms & Conditions.
All
content available on the website, including brand name, logos, product designs,
images, text, graphics, and layout, is the exclusive intellectual property of
Protiens Luxury Cotton. Unauthorized copying, reproduction, distribution, or
commercial use of any content is strictly prohibited and may result in legal
action.
Users
agree not to misuse the website, attempt unauthorized access, submit false
information, interfere with website operations, or engage in any activity that
violates applicable Indian laws. Protiens Luxury Cotton reserves the right to
restrict or terminate access if such misuse is detected.
Protiens
Luxury Cotton shall not be liable for any indirect, incidental, or consequential
damages arising from the use of the website or products purchased. In all
circumstances, liability shall be limited to the value of the product purchased
by the customer.
Personal
information collected from users is handled in accordance with the Privacy
Policy. By using the website, you consent to the collection, storage, and use
of your information as described therein.
The
company shall not be held responsible for delays or failures in performance
caused by events beyond reasonable control, including natural disasters,
strikes, pandemics, governmental actions, or disruptions in logistics and
communication systems.
These
Terms & Conditions are governed by and construed in accordance with the
laws of India. Any disputes arising out of or in connection with the use of
this website shall be subject to the exclusive jurisdiction of the courts
located at the company’s registered place of business.
Protiens
Luxury Cotton reserves the right to update or modify these Terms &
Conditions at any time. Continued use of the website following any such changes
shall constitute acceptance of the revised terms.
For any
questions, concerns, or grievances, customers may contact Protiens Luxury
Cotton using the contact details provided on the website.
