Protiens Luxury Cotton is committed to delivering orders in a timely and
reliable manner across India. This Shipping Policy outlines how orders are
processed, shipped, and delivered after successful order confirmation.
All orders placed on the website are processed only after successful online
payment and order confirmation. Orders are usually processed within the
timeline mentioned on the website, excluding Sundays and public holidays. Once
an order has been processed and dispatched, customers will receive shipping
confirmation along with tracking details, where available.
Protiens Luxury Cotton offers free shipping on all orders with a
total order value above ₹1500. For orders below this amount, standard
shipping charges may apply and will be clearly displayed at checkout before
payment is completed. Any applicable platform or service fees are charged
separately and disclosed at checkout.
Delivery timelines provided on the website are estimates and may vary
depending on the delivery location, availability of products, weather
conditions, public holidays, or other circumstances beyond our control. While
we make every effort to ensure timely delivery, Protiens Luxury Cotton shall
not be held responsible for delays occurring during transit.
Orders are delivered to the shipping address provided by the customer at the
time of checkout. Customers are responsible for ensuring that the delivery
address, contact details, and pin code are accurate and complete. Protiens
Luxury Cotton shall not be responsible for delays, non-delivery, or additional
charges arising due to incorrect or incomplete address information.
In the event that a delivery attempt is unsuccessful due to customer
unavailability or incorrect details, re-delivery may be attempted based on
feasibility. Additional charges, if applicable, may be borne by the customer.
Protiens Luxury Cotton currently delivers only within India. International
shipping is not available at this time.
Any visible damage to the outer packaging at the time of delivery should be
reported immediately by the customer. Customers are advised to raise a
replacement request within the stipulated replacement window if the product is
found to be damaged or incorrect after delivery, as per the Return &
Replacement Policy.
Protiens Luxury Cotton reserves the right to modify shipping timelines,
charges, or serviceable locations at any time without prior notice. Continued
use of the website constitutes acceptance of the updated Shipping Policy.
For any shipping-related queries or assistance, customers may contact
Protiens Luxury Cotton using the contact details provided on the website.
