Protiens Luxury Cotton follows a strict replacement-only policy and does not
offer refunds under any circumstances. Customers are requested to carefully
review this policy before placing an order.
Replacement requests are accepted only within 2 days from the date of
delivery and strictly in cases where the product received is damaged,
defective, or materially different from the product ordered. Requests raised
after the 2-day window will not be entertained. Replacement requests based on
size preference, color variation due to screen display, or change of mind are
not eligible, as our products are kids fashion wear and are subject to hygiene
and safety standards.
To initiate a replacement, the customer must submit a replacement request
within the eligible period by uploading clear images of the received
product along with the original packaging and tags and providing a
valid reason for the replacement. Requests without proper image evidence or
sufficient details may be rejected.
All replacement requests are subject to verification and approval by the
Protiens Luxury Cotton team. Submission of a request does not guarantee
approval. Once approved, a replacement will be initiated for the same product
or, where necessary, an equivalent product of similar value and quality,
subject to availability. No refunds or monetary compensation will be
provided in place of a replacement.
Products sent for replacement must be unused, unwashed, and returned in
their original condition with all tags, labels, and packaging intact. Products
that show signs of use, washing, alteration, or damage caused after delivery
will not be eligible for replacement and may be returned to the customer.
In the event that the same product is unavailable at the time of
replacement, Protiens Luxury Cotton reserves the right to offer a suitable
alternative of comparable value. Refunds will not be issued under any
circumstances.
Once a replacement request is approved, details regarding pickup and
re-delivery will be communicated to the customer. Replacement timelines may
vary depending on stock availability, location, and logistical factors.
Protiens Luxury Cotton shall not be responsible for delays caused by
circumstances beyond reasonable control.
Replacement requests that are found to be false, repetitive, or abusive, or
that do not comply with this policy, may be rejected at the sole discretion of
Protiens Luxury Cotton. In such cases, the original product may be returned to
the customer.
This Return & Replacement Policy is governed by the laws of India. Protiens
Luxury Cotton reserves the right to update or modify this policy at any time
without prior notice. Continued use of the website constitutes acceptance of
the updated policy.
For assistance related to replacement requests, customers may contact
Protiens Luxury Cotton using the support details provided on the website.
